FAQ

Creating an account is simple and fast. Click "Sign Up" on the BetOnline site, provide your name, email, date of birth, and a secure password, and choose your currency (USD or one of the supported cryptos). You’ll then need to confirm your email address and complete a brief profile with contact details. Keep your login details safe, and choose two-factor authentication if available. Remember to provide accurate personal information — this speeds up verification and withdrawals. If you plan to use bonus codes, apply the code in the cashier during your deposit so the promotion activates correctly.

BetOnline offers multiple welcome promotions. Key options include a casino match bonus up to $3,000 (use code "BOLCASINO"), a 100% crypto sports bonus up to $1,000 ("CRYPTO100"), and a 50% sportsbook match up to $1,000 ("BOL1000"). Minimum deposits vary by offer — for example, the casino welcome requires at least $25, while crypto sportsbook offers may start at $20. Bonuses are typically subject to wagering requirements and contribution rates, for example the casino match often carries a 30x rollover on deposit plus bonus, while the crypto sportsbook bonus commonly has a 14x requirement. Most deposit bonuses are "sticky" (phantom) — bonus funds are for wagering and may be removed when you cash out, while winnings remain yours once wagering requirements are met. Always read the specific promotion terms in the cashier for expiration, eligible games, and maximum cashout rules.

No-deposit offers are not permanent. BetOnline occasionally runs exclusive no-deposit promotions and free spins through email, social channels, or partner deals. These promotions are time-limited and may be region-restricted. To find current no-deposit or free-spin promotions, check the Promotions page on the site, watch your account email, or contact customer support.

BetOnline supports a wide range of deposit and withdrawal options, including fiat and crypto. Common payment methods: Visa, MasterCard, American Express, Discover, Bank Transfer, Bank Wire Transfer, Interac, various checks and money orders, and person-to-person options. Crypto options include Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), Tether (USDT), Cardano (ADA), and Ripple (XRP). Supported currencies include USD and multiple cryptocurrencies. Processing times vary: crypto deposits are often near-instant, while fiat bank wires and checks take longer. Withdrawals to crypto are typically faster than traditional bank methods. Minimum deposit amounts depend on the promotion (many offers require $20–$55), and anti-money-laundering rules may require a 1x rollover on deposits before withdrawal. Check the cashier for exact withdrawal methods, processing times, and any fees.

Wagering requirements specify how many times you must wager the deposit plus bonus before withdrawing bonus-related winnings. For example, a 30x requirement on a $100 deposit and $100 bonus means you must wager $6,000 (30 × ($100 + $100)). Contribution rates differ by game: most slots contribute 100% toward the requirement, while some table games, video poker, and live casino games may contribute 0% or low percentages. Progressive jackpot slots may be excluded. BetOnline commonly treats bonuses as "sticky," meaning the bonus itself is removed at withdrawal, while net winnings after meeting requirements are withdrawable. Always check the promotion rules for exact percentages and disallowed games to avoid bonus forfeiture.

BetOnline features a broad game library from many providers, including Betsoft, Betsoft’s cinematic titles, BetRivers-style studios, and other partners such as Arrow’s Edge, Bgaming (Softswiss), FlipLuck, KA Gaming, Mancala Gaming, Nucleus Gaming, and Rival Gaming. Game types include video slots, progressive jackpots, video poker, table games, and specialty titles. Note that some bonuses restrict eligible games — for example, live casino, blackjack, and baccarat often contribute little or nothing toward wagering requirements. Check the bonus wallet in your account for the specific list of eligible titles.

KYC verification is required to confirm identity and secure accounts. Typical documents include a government-issued photo ID (driver’s license or passport), a recent utility bill or bank statement showing your address, and, for certain withdrawals, a proof-of-source-of-funds or a copy of the card used (with sensitive digits obscured). Processing usually takes 24–72 hours but can be faster or slower depending on volume and the documents provided. Submit clear, legible scans or photos to avoid delays. Verification must be completed before large withdrawals are processed.

Start with basic troubleshooting: clear your browser cache, try a different browser or device, and ensure any ad blockers are disabled. For login or cashier issues, confirm your account verification status and that any required promo codes were applied during deposit. If problems persist, contact BetOnline support with screenshots and a clear description. Support can help with account access, payment issues, and game loading problems. If you suspect unauthorized access, change your password immediately and notify support.

BetOnline uses industry-standard security measures, including SSL encryption, secure payment processing, and account verification to protect funds and personal data. For added security, use strong, unique passwords and enable any available two-factor authentication. Using cryptocurrencies adds privacy and faster processing for deposits and withdrawals. Still, never share account credentials, and be cautious about third-party services that promise bonus help or account management.

Customer support is available by email and phone. You can reach casino support at casino@betonline.ag or by phone at 1-888-426-3661. Response times vary; email is best for document submissions and detailed inquiries, while phone support can help with urgent account or payment issues. For account-specific questions, have your account details ready to speed up assistance.

BetOnline encourages safe play and provides tools to help you manage activity. You can set deposit limits, take time-outs, or self-exclude if you need a break. If gambling becomes a problem, seek support from professional organizations in your area, and use BetOnline’s responsible-gambling resources and customer support to restrict or close your account.